National Customer Service Week is on 5th – 11th October. It is a chance to celebrate good service within your business and useful for engaging with customers new and old about how you rate as a business and how you could improve. It is also an opportunity to involve employees in a practical way.
There are some good ideas on the Institute of Customer Service Website – http://www.nationalcustomerserviceweek.com/Default.aspx You can also register your business, receive a certificate to display and start the ball rolling with ideas and actions to make the most of the week. Business at the moment is very competitive but doing something positive like this can give you that edge and certain je ne sais quois? (And apart from zut alors that is about all the French I know!)
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It is important to honor the folks who actually are directly in contact with customers.
Hi, good read. I just found your website and I’m already a fan. :]