Further to my post last month this week it is National Customer Service Week (visit http://www.nationalcustomerserviceweek.com/Default.aspx for more information).
As a special promotion we are offering a 25% discount to customers for any bookings taken this week. So if you need some secretarial or admin tasks doing please get in touch – we are happy to help.
What is your business going to be doing for the week? Here are some ideas:
- Throw open your doors to your customers and invite them behind the scenes (our local council in Bradford is doing this)
- Conduct a survey with your customers asking them for their feedback on your service – you may be surprised by the results!
- Offer a discount or gift with purchases
- Motivate your staff with a promotion to encourage good service
- If you are a boss get back to the shop floor and interact with your customers directly
- Invite your staff to pitch ideas for improving customer service and implement the best ones (you could do a Dragons Den style to create a little fun!)
- Think of the customers in your business - perhaps other departments who are internal customers and deliver extra special service for the week
- Some of the best ideas come from children – invite their ideas and ask them to get involved
- Send out a special bulletin or newsletter about the week and highlight good service delivered in the past year
- Feedback is two way – if you are brave! Tell your customers “What makes a good customer”
- For every 100th or 1000th customer (or pick a suitable number) award an on the spot prize
- Have a supply of gold stars in a central work area and ask staff to award the stars to other staff members when they spot good service
- Wear badges or T Shirts about the week to encourage awareness
- Display promotional literature about the week in your reception areas
Of course if we can be of help then contact us or if you have some ideas please post them here for other people to view!
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